Apart from special order items, you may return any new, unopened items within 30 days of delivery for a full refund minus the restocking fee and shipping costs. Special order items may not be returned under any circumstances. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Under no circumstance will Apex Grupe, LLC reimburse shipping or freight charges that have been agreed to by the customer and/or billed to the customer, with the understanding that the shipment(s) originating from Apex Gruppe, LLC will be shipped to the customer or another location on the customer’s behalf.
It is the sole responsibility of the customer to verify that all shipments are sent to the desired destination. Failure to verify the accuracy of ones shipping address is not grounds for a refund.
In the event of a refused shipment, shipping costs will not be refunded. In the event that an international shipment is refused, the customer is responsible for all incurred costs. Costs may include, but are not limited to brokerage fees, importation duties and freight costs.
You should expect to receive your refund within three weeks of return shipment. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Apex Gruppe, LLC reserves the right to charge a restocking fee of 10% on all orders that are refunded or canceled. Items that are not stocked at our facility, or labeled as ‘Ships from Supplier’ may have different restocking fees. In some cases these may total up to 20%.
Return shipping costs on Rejected Requests (i.e. fully operational, undamaged items), will be billed to the customer.